Download e-book for iPad: Communication, Conflict, and the Management of Difference by Stephen W. Littlejohn,Kathy Domenici

By Stephen W. Littlejohn,Kathy Domenici

Littlejohn and Domenici invite readers to interact in a considerate discussion approximately human distinction, clash, and verbal exchange. Drawing on quite a few examples from their paintings in mediation, the authors talk about numerous useful instruments, types, and theories to assist examine conflict—why it happens and the way verbal exchange talents support steer clear of downward spirals into destructive relationships. verbal exchange competence can movement discussions clear of damaging interactions and empower events to extend their ideas. successfully dealing with alterations permits clash, in no matter what context, to develop into a good source instead of a barrier. The appendix presents a wealth of data in a succinct structure. It discusses uncomplicated communique talents; introduces a few substitute dispute solution tools, together with negotiation, mediation, facilitation, collaboration, and public engagement; and concludes with useful information regarding discussion as a tremendous method of differences.

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Communication, Conflict, and the Management of Difference by Stephen W. Littlejohn,Kathy Domenici

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